Checkout Policies
At Emmons, our Terms & Conditions, Privacy policy, and Return Policy are very important as they ensure full disclosure of our agreement BEFORE you make your purchase. At checkout, you will be required to agree to our policies before the transactions occur. These policies involve third party merchant services, financing, and other fees, so please understand these polices are non-negotiable. Below are the policies you'll see at check-out.
Terms & conditions
All merchandise and instrument sales are final. Upon payment for steel guitars, Emmons Guitar Co. will place your order in the production que and will assign your serial number accordingly. The balance due must be be paid prior to delivery, if 50% deposit payment is made; Full payment up front, or financing with Affirm is the exception.
Privacy policy
Privacy Policy Last updated 7/1/2021 INTRODUCTION Emmons Guitar Co. (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.emmonsguitar.co, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted. COLLECTION OF YOUR INFORMATION We may collect information about you in a variety of ways. The information we may collect on the Site includes: Personal Data Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you choose to participate in various activities related to the Site such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site. Derivative Data Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. [If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide. Financial Data Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, WIX Payments. Facebook Permissions The Site may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, checkins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page. Data From Social Networks User information from social networking sites, such as Facebook, Google+, Instagram, Pinterest, Twitter, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. Mobile Device Data Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device. Third-Party Data Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information. USE OF YOUR INFORMATION Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the to: •Create and manage your account. •Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site •Email you regarding your account or order. •Enable user-to-user communications. •Fulfill and manage purchases, orders, payments, and other transactions related to the Site •Increase the efficiency and operation of the Site •Monitor and analyze usage and trends to improve your experience with the Site •Notify you of updates to the Site •Offer new products, services, and/or recommendations to you. •Perform other business activities as needed. •Prevent fraudulent transactions, monitor against theft, and protect against criminal activity. •Process payments and refunds. •Request feedback and contact you about your use of the Site •Resolve disputes and troubleshoot problems. •Respond to product and customer service requests. •Send you a newsletter. •Solicit support for the Site DISCLOSURE OF YOUR INFORMATION We may share information we have collected about you in certain situations. Your information may be disclosed as follows: By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction. Third-Party Service Providers We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Interactions with Other Users Site those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs. Business Partners We may share your information with our business partners to offer you certain products, services or promotions. Sale or Bankruptcy If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly. Cookies and Web Beacons We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. Website Analytics We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings. SECURITY OF YOUR INFORMATION We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. OPTIONS REGARDING YOUR INFORMATION You may at any time review or change the information in your account or terminate your account by: •Contacting us using the contact information provided below Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements. Emails and Communications If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by: •Contacting us using the contact information provided below. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly. CALIFORNIA PRIVACY RIGHTS California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with the Site you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems. CONTACT US If you have questions or comments about this Privacy Policy, please contact us at: Emmons Guitar Co. 938 Parkway Sevierville, TN 37862 (865) 381-5223 darin@emmonsguitar.co
Return policy
All sales are final. Also see "Terms & conditions".